RP99 believes gambling is an enjoyable form of entertainment when done right. This page represents our commitment to every Malaysian member — providing the tools, guidance, and support to keep your gaming experience positive and in control.
Responsible gaming means choosing to play purely as a form of entertainment — not as a way to make money or resolve financial difficulties. It means setting clear personal limits and honouring them without compromise.
In Malaysia, online betting is growing in popularity across Malaysia Super League and EPL Sports Betting, badminton, MPL e-sports, slots, and live casino. This growing popularity places greater responsibility on platforms like RP99 to ensure our members play within healthy boundaries.
RP99 takes this commitment seriously. We don't just provide control tools as a formality — we actively monitor betting patterns and will proactively reach out to members showing signs of concern to offer support.
Our goal goes beyond mere regulatory compliance – we want every RP99 member to enjoy this platform without it having a negative impact on their life, relationships, or finances.
Our comprehensive approach to keeping the RP99 platform safe and healthy for every Malaysian member.
RP99 requires age verification for all new members. Individuals under 18 are not permitted to register or use our platform under any circumstances.
Set your own daily, weekly, or monthly deposit limits. Limits take effect immediately and can only be decreased — not increased — without a 7-day waiting period.
The RP99 team monitors suspicious betting patterns – such as heavy wagering following a losing streak – and will reach out to the members concerned with full discretion.
Enable RP99's session time reminder feature — the platform will notify you once you have been playing for the duration you set yourself, helping you stay aware of how much time you are spending.
If you feel you need a break or want to stop altogether, RP99 processes self-exclusion requests within 24 hours. Options range from a 24-hour cooling-off period to permanent account closure.
RP99 provides educational resources on gambling risks, signs of addiction, and guidance for playing smart – not just on this page, but throughout our platform as well.
All these tools are free and available to every RP99 member. You can activate them at any time via your account settings or by contacting our support team.
Set the maximum amount you can deposit into your RP99 account within a daily, weekly, or monthly period. For example: a daily deposit limit of RM 50, weekly RM 200, or monthly RM 500.
These limits take effect immediately. To increase a limit, a 7-day waiting period is required — ensuring the decision is made with a clear head, not on impulse.
Set the maximum amount you are willing to lose in a day, week, or month. Once this limit is reached, you will be unable to place any new bets until the limit period resets.
This is the most effective tool for ensuring betting doesn't impact your day-to-day finances – especially important given how frequently Malaysia Super League and EPL matches take place.
Choose to temporarily suspend your account without closing it permanently. Available durations: 24 hours, 48 hours, 1 week, 2 weeks, or 1 to 6 months.
During your break period, you will not be able to log in, make deposits, or place any bets. Your account balance remains safe and will be returned once the period ends.
If you feel betting has become a serious problem, the permanent self-exclusion option allows you to close your RP99 account for good. This action cannot be undone.
Following a permanent self-exclusion, your account balance will be returned via your original payment method (Touch 'n Go, GrabPay, DuitNow, or bank transfer) within 3–5 business days.
Go to rp99.im and log in with your username and password. All responsible gaming control tools are accessible from your account settings page.
Go to Account Settings in your profile section. There you will find a dedicated "Responsible Gaming" section with all available control tools.
Select the limit type (deposit, loss, or play time), enter the appropriate value, and confirm your choice. Limits take effect immediately upon confirmation.
If you have difficulty activating the control tools or would like a confidential conversation with the RP99 team, contact us via live chat or email support@rp99.im anytime, 24/7.
Recognise the early warning signs before they become a more serious problem. Honesty with yourself is the single most important first step.
You find yourself thinking about betting even while working or doing other activities.
You need to bet with increasingly larger amounts to get the same level of excitement.
You have tried to stop or cut back on gambling but were unable to.
You feel uneasy, restless, or irritable when trying to cut back on or stop gambling.
You use gambling as a way to escape from problems, sadness, or the pressures of daily life.
After a loss, you immediately return to betting to "chase" the money you've lost.
You have lied to family, a partner, or friends about how much you play or how much you have lost.
You have borrowed money, sold belongings, or dipped into savings to fund gambling deposits.
Your relationships with loved ones or your work performance have suffered as a result of the time and money spent on gambling.
You have thought about doing something illegal to obtain money for gambling.
If you identify with 3 or more of the signs above, it may be an indication that betting has gone beyond mere entertainment. Don't wait – reach out to the RP99 support team in confidence or use our self-exclusion tool today.
The following questions are designed to help you honestly assess whether your gambling habits are still within a healthy range.
Check all statements that reflect your experience in 3 months ago:
Simple tips you can practise every time you play on the RP99 platform.
RP99 is more than a betting platform – we are a community that genuinely cares about our members' wellbeing. In Malaysia's rapidly growing online betting industry, we recognise that our responsibility extends well beyond offering quality Sports Betting on the Malaysia Super League, EPL, badminton, and slots. We need to ensure that every member – from those registering for the first time with a RM 10 deposit to Platinum VIP members who play daily – has access to the tools and knowledge to bet responsibly.
RP99's responsible gaming team consists of individuals specifically trained to identify members who may need support. They monitor particular patterns — such as sudden spikes in deposit amounts, bets placed at unusual hours like midnight through the early morning, or persistent loss-chasing behaviour. When these patterns are detected, our team proactively reaches out to the member rather than waiting for them to come to us.
Remember: every RP99 member deserves full support. Seeking help is not a sign of weakness — it is a sign of wisdom and strength. Our team is ready to listen, without judgment.
We also recognise that gambling addiction can affect not just the individual, but the entire family. A father spending household money on bets, a student using loan funds to make deposits, or someone under pressure making hasty financial decisions — these are real situations that happen everywhere, including in Malaysia. RP99 plays an active role in breaking this cycle.
As part of our responsible gaming commitment, RP99 also encourages members to seek professional help when needed. While the RP99 support team is ready to listen and assist with activating control tools, we are not counselling professionals. For serious gambling addiction issues, professional help is always the best option.
RP99 is a platform that genuinely cares about you – not just as a customer, but as a person. Register today and take full advantage of all our responsible gaming tools from day one.